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  • Stan - Support Specialist

    Stan, Support Specialist

    Your always-on problem solver. Stan keeps issues resolved fast and customers smiling through precision-driven support.

  • Callie - Customer Success Manager

    Callie, Customer Success Manager

    Guides every customer to lasting value. Callie anticipates needs, boosts engagement, and builds loyalty effortlessly.

  • Renee - Retention Specialist

    Renee, Retention Specialist

    Turns customer feedback into action. Renee strengthens relationships and helps reduce churn with empathy and insight.

  • Donna - Director

    Donna, Director

    Keeps your success operations in perfect sync. Donna automates workflows and coordinates your customer journey end-to-end.

  • Piper - Project Manager

    Piper, Project Manager

    Smooths every start. Piper drives flawless onboarding experiences - organized, timely, and customer-focused.

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  • Gross Revenue Retention (GRR)

  • Net Revenue Retention (NRR)

  • Ticket Deflection

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Legal > Privacy Policy

Dextruss Privacy Policy

Effective Date: December 17, 2025 | Last Updated: December 17, 2025
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Introduction

Dextruss ("Dextruss," "we," "our," or "us"), a product of GenAIEnable LLC, values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our website, platform, and related services (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you voluntarily provide, including:

  • Name, email address, company name, and contact details
  • Account credentials and profile information
  • Content, prompts, workflows, files, or data submitted to the platform
  • Communications with us, including support requests and feedback

b. Automatically Collected Information

When you use Dextruss, we may automatically collect:

  • IP address and device identifiers
  • Browser type, operating system, and device information
  • Usage data such as pages viewed, features used, and timestamps
  • Cookies and similar tracking technologies

c. AI & Usage Data

To operate and improve our AI systems, we may collect:

  • Interactions with AI agents and workflows
  • System logs, performance metrics, and error reports
  • Aggregated and anonymized usage patterns

We do not sell personal information.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the Services
  • Enable AI-powered automation and orchestration features
  • Improve functionality, performance, and user experience
  • Communicate updates, service notices, and security alerts
  • Respond to inquiries and provide customer support
  • Comply with legal, regulatory, and contractual obligations
  • Detect, prevent, and address fraud, misuse, or security issues

3. AI Training & Data Use

By default:

  • Customer data is not used to train public or shared AI models
  • AI outputs are generated only in response to user inputs within Dextruss

We may use aggregated, de-identified data to improve system reliability, safety, and performance.

4. Cookies and Tracking Technologies

Dextruss uses cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze usage and platform performance
  • Improve usability and user experience

You can manage cookie preferences through your browser settings or our cookie consent banner.

5. How We Share Information

We may share information only in limited circumstances, including:

  • Service providers that support hosting, analytics, infrastructure, and security
  • Legal or regulatory requirements, such as court orders or lawful government requests
  • Business transactions, including mergers, acquisitions, or asset sales

We do not sell or rent personal information.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Provide and maintain the Services
  • Fulfill legal, accounting, or regulatory obligations
  • Resolve disputes and enforce agreements

You may request deletion of your data, subject to applicable laws.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access personal information we hold about you
  • Correct or update inaccurate data
  • Request deletion of your personal information
  • Object to or restrict certain data processing

To exercise these rights, contact us at support@dextruss.ai or legal@dextruss.ai.

9. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to request disclosure or deletion of personal information.

Dextruss does not sell personal information as defined under the CCPA.

10. International Users

If you access Dextruss from outside the United States, your information may be transferred to, processed, and stored in the U.S. or other jurisdictions where our service providers operate.

11. Children's Privacy

Dextruss is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

12. Third-Party Links

The Services may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your data, or our privacy practices, contact:

GenAIEnable LLC
📧 support@dextruss.ai
📧 legal@dextruss.ai
🌐 https://dextruss.ai

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AI Workforce

Stan (Support Specialist)
Callie (Customer Success Manager)
Renee (Retention Specialist)
Donna (Director)
Piper (Project Manager)

Get Started

Contact Sales
Try Dextruss

Features

Customer Success Automation
Value Stream Orchestration
Intelligence & Insights
Platform & Infrastructure

Outcomes

Time to Value (TTV)
Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Ticket Deflection

Resources

Blog
Videos
White Papers
Partners
Podcast
Dextruss AI Talks
Upcoming Webinars
User Groups

Legal

Terms of Service
Privacy Policy
Cookie Policy
Acceptable Use Policy
DMCA & Copyright Policy
Generative AI Guidelines
User Generated Content Policy