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Legal > Generative AI Guidelines

Dextruss GenAI User Guidelines

Effective Date: December 17, 2025 | Last Updated: December 17, 2025
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Introduction

These GenAI User Guidelines ("Guidelines") apply to your use of the generative artificial intelligence features offered by Dextruss, a product of GenAIEnable LLC ("Company," "we," "us," or "our"), including AI-powered agents, workflows, and outputs (collectively, the "GenAI Features").

By using the GenAI Features, you agree to comply with these Guidelines, our Terms of Service, Privacy Policy, and Acceptable Use Policy.

Purpose of These Guidelines

Dextruss provides GenAI Features to help users automate, analyze, and optimize workflows responsibly. These Guidelines are intended to promote safe, ethical, lawful, and transparent use of generative AI within the platform.

Appropriate Use of GenAI

You may use Dextruss GenAI Features for legitimate business, operational, analytical, and productivity purposes, provided that such use complies with applicable laws and these Guidelines.

You are responsible for how you use AI-generated outputs and for validating outputs before relying on them.

Prohibited Uses of GenAI

You may not use the GenAI Features to:

Illegal or Harmful Activity

  • Engage in or facilitate unlawful conduct
  • Generate content that promotes violence, self-harm, or criminal activity
  • Circumvent safeguards or regulatory requirements

Deceptive or Misleading Practices

  • Impersonate individuals or organizations
  • Generate false or misleading information presented as fact
  • Create content intended to deceive, defraud, or manipulate others

Harassment, Hate, or Abuse

  • Generate hateful, discriminatory, or abusive content
  • Harass, threaten, or intimidate others
  • Promote hatred or violence against protected groups

Privacy and Data Violations

  • Generate or process personal data without appropriate rights or consent
  • Attempt to extract, infer, or misuse sensitive personal information
  • Violate data protection or privacy laws

Intellectual Property Misuse

  • Generate content that infringes intellectual property rights
  • Use GenAI outputs to replicate proprietary or confidential material
  • Circumvent copyright or licensing protections

Security and Platform Integrity

  • Probe, test, or attempt to bypass system safeguards
  • Use GenAI Features to develop malware, exploits, or harmful code
  • Interfere with the performance, availability, or security of the Services

Human Oversight and Responsibility

AI-generated content may be inaccurate, incomplete, or biased. You acknowledge that:

  • GenAI outputs are provided "as is"
  • Human review and judgment are required
  • You remain responsible for decisions made based on AI outputs

Dextruss does not guarantee the accuracy or reliability of AI-generated content.

Training and Use of Data

Customer data is not used to train public or shared AI models.

We may use aggregated, anonymized data to improve system performance, reliability, and safety, consistent with our Privacy Policy.

Enforcement

We reserve the right to:

  • Monitor usage of GenAI Features for compliance
  • Investigate suspected violations
  • Suspend or terminate access to GenAI Features or the Services
  • Remove or restrict AI-generated content
  • Report unlawful activity where required

Violations of these Guidelines may result in immediate action.

Reporting Misuse

If you believe the GenAI Features are being misused or producing harmful outputs, please report the issue to:

📧 legal@dextruss.ai

Changes to These Guidelines

We may update these Guidelines from time to time to reflect changes in technology, law, or best practices. Updates will be posted on this page with a revised "Last Updated" date. Continued use of the GenAI Features constitutes acceptance of the updated Guidelines.

Contact Us

If you have questions about these GenAI User Guidelines, contact:

GenAIEnable LLC
📧 support@dextruss.ai
📧 legal@dextruss.ai
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Stan (Support Specialist)
Callie (Customer Success Manager)
Renee (Retention Specialist)
Donna (Director)
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Features

Customer Success Automation
Value Stream Orchestration
Intelligence & Insights
Platform & Infrastructure

Outcomes

Time to Value (TTV)
Gross Revenue Retention (GRR)
Net Revenue Retention (NRR)
Ticket Deflection

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Generative AI Guidelines
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